A Look Inside Cybercriminal Call Centers

Brian Krebs’ blog, KrebsOnSecurity, is always a great read, especially when it’s about criminal call centers:

One of the cybercrime underground’s oldest call center services — CallMeBaby — serves a variety of swindles but specializes in helping criminals cash out dating scams. It charges $10 for each call in English, and $12 for calls in German, French, Italian, Spanish, Portuguese and Polish. […]

CallMeBaby advertises the availability of a male and female to impersonate anyone in the above-supported languages, and operates between the hours of 17:00 to 03:00 Moscow time (business hours in America).

Personally, I’ve received foreign (based on the accent of the callers) scam calls about delinquent IRS taxes, viruses on my Windows computer, and signing up for mobile service (okay, the last one may just be a legit but annoying telemarketer).

I have to wonder though: are these call centers run much like legitimate ones, where call handling time, agent performance, etc. are measured?



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