Mobile customer service can save Twitter

Twitter is a product (service?) people love to hate and hate to love. It was constantly failing when it first caught on because the platform couldn’t handle the uptick in usage. No doubt early users of Twitter remember the infamous “fail whale.” The company eventually resolved any capacity and scaleability issues to become a top social network, as well as a Wall Street darling when it became a publicly-traded firm.

But recently there’s a dark cloud hanging over Twitter. Shareholders and investors are anxious about its future.

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