Happy New Year 2014


I don’t know about you, but 2013 just flew by for me, and I attribute it to being way too busy at work (i.e. the salaried job). Unfortunately, that also meant this blog suffered as I hadn’t published as many articles for the year. Or tweeted. Or Google Plus’d. Or LinkedIn’d. And sorry, I’m not much of an Instagram or SnapChat user…

Which brings me to this: 2013 was supposed to be the year of everything social networked. Not just for marketing and sales, but all the other enterprise apps were supposed to be plugged into social as well. To a certain extent that did happen, like Salesforce.com Chatter making great strides, but honestly social doesn’t always fit into the enterprise mold.

What about UC? B-O-R-I-N-G, and that’s according to “blogolyst” Dave Michels, also the most knowledgeable UC person I know of. Agreed.

But in the contact center space, the year was filled with strategic M&A to expand the cloud portfolio and customer base. Notably, Genesys acquiring Angel, followed by Aspect buying Voxeo, in which Genesys answered by picking up Echopass. Genesys continues to dominate the contact center software market, and it’s clear that the company and its competitors realize the importance of the cloud in the years to come.

However, I think the biggest story of 2013 is Edward Snowden and his trove of NSA documents. Never mind the initial drama of his multinational trek to dodge American authorities (he resides in Russia thanks to a last minute grant of asylum). Never mind the fancy acronyms the NSA uses to label its electronic spying tool. The jaw-dropper is the revelation of the scope of NSA’s activities. Domestic, foreign, virtual, physical, governments, corporations –nothing seems off limits. Individuals and enterprises that had thought their infrastructure assets were secure now face a new reality. Can the network vendor be trusted? Can the security vendor be trusted? Can the telephony vendor be trusted? Can the cloud provider be trusted?

Have a great new year!

 

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