Success factors in enterprise mobility


This article is sponsored by Good Technology.

The world is flatter. Workers are well-traveled. Devices are getting lighter. Connectivity is ubiquitous. The office is everywhere and anywhere.

Those are the realities facing the enterprise today. The trend is mobility and the answer is adoption (and adaptation?), but the road to enterprise mobility nirvana is not filled with rainbows and unicorns.

In my previous article I’d admitted to being a mobile junkie. Since early in my career I’d always jumped on the chance to buy and use gadgets that would make me a more productive and effective worker no matter where I was. Unfortunately, the technologies back then didn’t quite do the job, but luckily with all the hardware and software advancements that’s happened we are on a nicely paved road to enterprise mobility that works.

Well, if the following factors are taken into consideration:

  • Focus on the user experience. With today’s technologies at the enterprise’s disposal, there’s really no excuse for poor UX. Remember WAP, or Wireless Application Protocol? It was touted as the future of the mobile Web. Well, it sucked. Countless hairs were pulled out by workers trying to use their PalmPilots or dumb phones to access the corporate intranet. Now smartphones and tablets are just miniaturized PCs, with very capable hardware and software, so whoever in IT decides to be lazy and not put even some thought into redesigning existing sites/apps for mobile devices — he or she should be forced to use a PalmPilot at work. Besides, great UX also encourages adoption, and what better way to receive constructive feedback from coworkers about the direction of enterprise mobility?
  • Earn the user’s trust. Regardless of BYOD or issuing a company device, there cannot be any hint of distrust. The device held in the worker’s hand, whether it’s his own or from the company, must instill trust: the device works, the applications run, the data is completely secure. At the most fundamental level, the company must be absolutely clear on its mobility guidelines, policies, and expectations. In case of any exceptional situations (e.g. theft, hacked, etc.), the user must have a way to quickly obtain support to impose corrective actions. Trust goes both ways and must be earned.
  • Jump off the bandwagon, it’s okay. To the company: It’s quite all right if you are not ready for mobility. It takes a lot of planning and coordination, and decisions shouldn’t be taken lightly. To the user: It’s completely fine not to participate or feel comfortable with enterprise mobility. Some of you may not yet understand how it affects you so it may take some time to get warmed up to the idea. It is a trend but it is not for everybody.

What are some other factors that you can think of?

This article is sponsored by Good Technology.

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