There’s no excuse for poor customer experience

This blog post is sponsored by the CIO Collaboration Network and Avaya.

Companies have simply run out of excuses for not providing good (or even reasonably good) customer experiences (CX).

Not only has there been a surge in CX awareness among consumers — thanks to the Web for empowering users to post product/service reviews, write blogs, take pictures or record videos, and Facebooking (eventually the word will enter the lexicon like “to Google”) or tweeting to their friends. Today the customer demands a good experience when interacting with a company.

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