Customer service Thanksgiving


What developments in customer service are you thankful for? Is it a technology, a process, a methodology, or even a person?

Here are some things I’m thankful for:

  • Speech recognition – Helps in those situations where you’re driving and need to find out your account balance, flight itinerary, or simply when you feel lonely and need someone to talk to.
  • The “zero” key – The most important button in customer service. Yet, I’ve navigated touchtone IVRs that did not implement a zero key to get straight to an agent…
  • Social media – More ways for customers to keep companies on their toes! Always a good thing!
  • Virtual queuing – Understand this: the customer’s time is always more valuable than yours.
Have a wonderful Thanksgiving, everyone!!!
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