What developments in customer service are you thankful for? Is it a technology, a process, a methodology, or even a person?
Here are some things I’m thankful for:
- Speech recognition – Helps in those situations where you’re driving and need to find out your account balance, flight itinerary, or simply when you feel lonely and need someone to talk to.
- The “zero” key – The most important button in customer service. Yet, I’ve navigated touchtone IVRs that did not implement a zero key to get straight to an agent…
- Social media – More ways for customers to keep companies on their toes! Always a good thing!
- Virtual queuing – Understand this: the customer’s time is always more valuable than yours.
Have a wonderful Thanksgiving, everyone!!!