Licensing typically takes up a big chunk of the overall expenditures in a CTI deployment, and as with most any other software licensing procurement, the recommendation is to “buy into the future” to accommodate for growth. However, this being the real world, there are times when the growth projection is off, or the economic climate requires re-evaluating license costs, or frankly you just want to know for sure how the licenses are being consumed.
Exodus claims that LAS can help “reduce (annual) license support costs by as much as 30%”… That’s quite a staggering number, especially when some big contact centers house thousands of agents.
Details (e.g. demo, pricing, etc.) are available from the brochure (PDF).