Enterprise Connect: Carousel Industries becoming UC implementation powerhouse

Evidently I haven’t been paying enough attention in our industry because I’d not heard of Carousel Industries previously. Now I’ve found out from my own pre-conference research and on-site briefing with Kelly Harman, VP of Marketing, that Carousel’s reach is quite impressive:

  • Second largest Avaya Business Partner in the U.S.
  • Largest team of Avaya certified technicians of any Business Partner
  • Wide range of partners, a sampling includes: APC, Aruba Networks, Extreme Networks, Jabra, Juniper Networks, Microsoft, NICE, Nuance, Plantronics, Polycom, Verint, and Zeacom.
  • Wide range of services, from implementations to managed services

The company has grown by leaps and bounds through acquisitions — just this year it’s already signed two letters of intent to acquire Juma Technology Corp. (another big Avaya partner) and OnmiPresence (A/V network integrator). With such acquisitions it’s clear that Carousel aims to expand market share in its existing competency as well as preparing itself for the upswing demand for video communications.

Carousel reminds me of IT consulting heavyweights such as Accenture, HP, or IBM, except it doesn’t sell its own hardware and it’s focused in providing mainly telecom and UC services. If the UC market is indeed as bright as the vendors predict at this year’s Enterprise Connect, then I expect to see another stellar year for Carousel.


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