WebForPhone joins expanding Voxeo family


WebForPhone, a service of NetXentry, is now part of the Voxeo family. The acquisition was announced November 17.

Never heard of the company? Neither have I. Another hosted IVR company. Another speech-enabled company. Seems to fit well with Voxeo’s tech philosophy.

But there’s one thing that stands out for me:

Second, companies that offer self-service by Internet can now augment it with similar telephone/speech self-service. WebForPhone has a methodology to interact automatically with clients’ websites, just as if the website interacts with an Internet station. This is offered on utility like terms. No IT involvement. No installation charge. Pay by minute or by fixed price per call or transaction. Use as much as desired; we offer large traffic capacity…

It’s an interesting proposition. Not many IVR companies care about your website, even though the website probably gets as many users if not more than the IVR. How much money is usually spent on a corporate self-service website project? Why not leverage that in the voice self-service scenario?

This is the tenth acquisition in four years for Orlando-based Voxeo. Any more before the end of 2010? Or another acquisition right before EnterpriseConnect 2011 (formerly VoiceCon), which is held annually in Voxeo’s backyard?

Press release:

Orlando, FL – November 17, 2010 — Voxeo Corporation, the leader in Unlocked Communications™, today announced it has acquired NetXentry, LLC, and its WebForPhone application hosting service. WebForPhone staff have joined Voxeo and WebForPhone customers are now covered by Voxeo’s industry-leading technology and customer support. Terms of the deal were not disclosed.

NetXentry launched its WebForPhone service in 2001. With a focus on providing advanced speech application hosting, WebForPhone delivers comprehensive self-service solutions for customers in the financial, retail, and healthcare industries.

Voxeo is now providing 24-hour-a-day support to all WebForPhone customers and applications with no immediate changes. Over time Voxeo will work with customers to migrate their applications to Voxeo’s VoiceObjects On-Demand platform where they can receive the benefits of multi-channel Unified Self-Service™, deep real-time analytics and interactions with business intelligence systems. WebForPhone customers will be able to expand their interaction beyond voice to also include text messaging (SMS), instant messaging, mobile web and social networks such as Twitter. They will be able to access over 60 real-time reports and connect the report data into leading business intelligence systems including IBM Cognos, Oracle, SAP BusinessObjects and MicroStrategy. Their applications will reside on Voxeo’s global infrastructure that is optimized for real-time communications and provides the industry’s only 100% Uptime Service Level Agreement.

“Through WebForPhone we have gained a great set of technical people with deep knowledge in delivering speech solutions,” said John Amein, Senior Vice President, Mergers & Acquisitions, of Voxeo. “We look forward to their contributions as we continue to develop the world’s leading platform for communications applications. WebForPhone marks Voxeo’s 10th acquisition over the past four years and we are pleased to welcome both WebForPhone staff and customers to the Voxeo family.”

WebForPhone will also help support all of Voxeo’s existing customers in the greater Philadelphia market. More information about the WebForPhone acquisition can be found at: http://www.voxeo.com/webforphonefaq.

About Voxeo

Voxeo unlocks communications. We loathe the locks that make voice, SMS, instant messaging, Twitter, web chat, and mobile web unified communication and self-service applications difficult to create, manage, analyze, optimize and afford. Every day we work to unlock the neglected value of these communications solutions with open standards, disruptive innovation and a passion for problem solving–fueled by a company-wide obsession with customer success. We do so for more than 200,000 developers, 45,000 companies and half of the Fortune 100 from our headquarters in Orlando, Beijing, Cologne, and London. Visit us or join our conversations on the web at www.voxeo.comblogs.voxeo.com, or twitter.com/voxeo.

Voxeo Media Contact

Dan York
Voxeo Corporation
Phone: +1 (407) 455-5859
dyork@voxeo.com

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