As we all know it takes more than technology to excel in operating a contact center. That is why I’ve decided to attend the ACCE Conference and Expo next week in New Orleans. This conference is all about contact center management, from human resources to knowledge to performance. There will be vendors in analytics, measurement, workforce management, and more. Unsurprisingly, there’s a lot of focus on social media this year as well, and I definitely look forward in learning about how contact center managers are (or will be) utilizing social media to improve their center’s effectiveness.
If you will be there too please don’t hesitate to contact me so we can meet up.