Zero — a caller’s best friend when encountering an IVR. Savvy customers in search of customer service over the phone now know to ignore the greetings and menus and hit that magic zero button. These customers have also learned, upon encountering a speech-enabled system, to say “agent” or “representative,” the vocal equivalent of pressing zero.
What could possibly further improve these customers’ ingenuity? Well, there’s an app for that (on the iPhone): Dial Zero.
The app has a list of customer service numbers of major companies, and tips on how to reach an agent after connecting the call.
And the screenshot the author includes in publicizing this app? You guessed it: United Airlines. Known for its guitar-breaking customer no-service…