It’s always good to hear some exotic news in the sometimes slow contact center industry. I mean, enough of the French (a la Alcatel-Lucent), right?!
Ottawa-based Pronexus is not a big company by any means, but it is focused on providing the best IVR development tool for the Dialogic hardware and Microsoft .NET platform — VBVoice. It also offers professional services in application development and consulting. And thanks to the Bludis partnership, it now has a greater international reach with Bludis becoming a value added distributor of VBVoice.
Here is the official press release:
OTTAWA, ON– Pronexus, now entering its 16th year of operation and the developer of VBVoice, the leading Rapid Application Development (RAD) Toolkit for Interactive Voice Response (IVR) applications, announced today that it has entered a strategic partnership with Bludis, an Italian Value Added distributor specializing in software distribution.
“This agreement illustrates Pronexus´ commitment to meeting the needs of our Italian customers,” said Henrique Carvalho. “We have witnessed a growing demand for VBVoice in this market and Bludis´ proven record to deliver results makes them an excellent partner of Pronexus.”
Bludis operates through a channel of more than 5,000 resellers, VARS and System Integrators, providing a widespread presence in Italy. They employ dedicated regional account managers, presales engineers, technical product managers who will be marketing, selling and supporting VBVoice 5.6.2, the newest release.
“As a Dialogic distributor, we receive daily requests for an IVR toolkit that is easy to use with Dialogic boards and VoIP software, while at the same time providing a seamless integration with the .NET environment,” said Marco Finocchi, Product Manager Enteprise Communications of Bludis. “With this partnership, VBVoice completes our product line with a toolkit that leverages familiar programming skills and shortens the learning curve.”
VBVoice is already used by developers in Italy, in addition to thousands of developers around the world, to create sophisticated IVR applications that are presently deployed in banks, airports and call centers. VBVoice has been named the “Product of the Year” for the past 14 years by numerous industry publications and was recently awarded the 2009 INTERNET TELEPHONY Excellence Award presented by Technology Marketing Corporation´s Internet Telephony magazine.
Since 1993, Pronexus has delivered proven voice applications and IVR development tools that developers rely on to help them integrate voice with business systems, including unified communications, customer relationship management and field service automation systems. Let us show you how we can help you reduce the time, cost and complexity of deploying speech and telephony technology by visiting our web site: http://www.pronexus.com.
For a complete history and list of awards please visit: http://www.pronexus.com/english/View.asp?x=356
Bludis is an Italian Value Added Distributor of information technology. Bludis have long experience in trading with quality products and services, and is specialized in areas like Communication, Security, IT Management and Integrated Document Management. Technical know-how is of the highest level and distinguishes Bludis from other distributors because it allows the company to support its customers in complex projects with seriousness and professional dedication. Bludis is ISO 9001/2000 certified and the quality control system implemented in the organization ensures compliance to requirements in all company fields, in order to reach customer satisfaction.